Contact Us

Contact support

For assistance, please send your message to [email protected]. Our support team can help with general questions about orders, delivery, and account-related matters.

Questions about an existing order

To help us locate your order quickly, include the following details in your message:

• Order number
• Name used for the order
• Contact details linked to the order
• A clear description of your question or concern

Please do not include unnecessary sensitive personal or medical information.

Response time

We generally respond within one business day. Some enquiries may take longer to review, particularly during busy periods.

What support can help with

• Order status and general order questions
• Delivery updates and related concerns
• Account and website assistance
• General information about the ordering process

What support cannot provide

Support cannot provide medical consultations, diagnose health conditions, recommend treatments, or issue prescriptions. For medical advice, please consult a qualified healthcare professional.