Privacy Policy

What Data Is Collected

We collect information you provide when you create an account, place an order, request support, subscribe to updates, or use the website. This may include your name, email address, telephone number, delivery address, billing details, order history, prescription information, and communications with us.

We may also collect technical information about how you use the website, such as your IP address, browser type, device information, pages viewed, and access times. We only request information that is reasonably needed to provide our services and meet our operational obligations.

How Data Is Used

We use personal data to process and deliver orders, verify prescription information where required, provide customer support, manage accounts, process payments, and communicate about orders or service updates.

• To improve the website, products, and services.
• To prevent fraud, misuse, and unauthorised activity.
• To send marketing messages where you have agreed to receive them.
• To meet applicable operational, safety, and record-keeping requirements.

We do not use health or prescription information for unrelated marketing. You may opt out of marketing communications at any time.

Cookies

The website uses cookies and similar technologies to keep the site working, remember preferences, understand website usage, and improve performance. Some cookies are essential for account access, shopping, security, and checkout.

You can manage cookies through your browser settings. Disabling some cookies may affect website features or prevent parts of the ordering process from working correctly.

Third Parties and Payment Processors

We may share relevant information with service providers that help us operate the website and fulfil orders. These may include delivery providers, payment processors, technology providers, customer support services, and healthcare professionals or providers involved in checking or dispensing an order.

Payment details are processed by payment processors. We do not normally store complete payment card details on our own systems. Service providers may access only the information needed to perform their services and must handle it securely.

Data Retention

We keep personal data only for as long as it is needed for the purposes described in this Privacy Policy, including providing services, resolving enquiries, maintaining business and transaction records, preventing fraud, and meeting applicable requirements.

When data is no longer needed, we securely delete it or anonymise it where practical. Some information may remain in secure backups for a limited period before it is removed.

User Rights

Depending on the circumstances, you may ask us to:

• Provide access to the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete data that we no longer need or are not required to keep.
• Restrict or object to certain uses of your data.
• Withdraw consent where processing is based on consent.
• Stop sending marketing communications.

We may need to verify your identity before handling a request. Some requests may be limited where we need to keep information for legitimate business, safety, security, or record-keeping purposes.

How to Contact the Site About Data

For questions about this Privacy Policy or to make a request about your personal data, contact us through the Contact page. Please include enough information for us to understand your request, without sending unnecessary medical or payment details.

We will review your request and respond within a reasonable period. If your request concerns an order, including a prescription or delivery matter, providing the relevant order details can help us assist you more efficiently.