Terms and Conditions
1. Who operates this website
This website is operated by an online pharmacy serving customers in the United Arab Emirates. These Terms and Conditions apply to your use of the website and to orders placed through it.
By using the website or placing an order, you confirm that you have read and accepted these Terms and Conditions. If you do not agree, please do not use the website or place an order.
2. Orders and payment
You may place an order by selecting products, providing the requested information and completing the checkout process. An order request is not accepted until the pharmacy confirms it. The pharmacy may refuse or cancel an order where a product is unavailable, information is incomplete, payment is not authorised or the order cannot be safely supplied.
Prices and delivery charges are shown during checkout and may change before an order is confirmed. Payment must be made using an available payment method. You are responsible for providing accurate billing, delivery and contact details.
- Products are supplied subject to availability.
- Order quantities may be limited.
- If an order is cancelled or cannot be fulfilled, any applicable refund will normally be made to the original payment method.
3. Shipping and delivery
Delivery is available to eligible addresses in the United Arab Emirates. Delivery times shown on the website are estimates and may be affected by product availability, prescription checks, payment processing, weather, public holidays, traffic or other circumstances outside the pharmacy’s reasonable control.
You must provide a complete and accurate delivery address and ensure that someone authorised to receive the order is available where required. The pharmacy may request identification, age confirmation or a signature for certain products. If delivery cannot be completed because the details are incorrect or no authorised recipient is available, additional delivery arrangements or charges may apply.
4. Returns and refunds
For health and safety reasons, medicines and other healthcare products may only be returned where permitted by the pharmacy and where they are unopened, unused, undamaged and in their original packaging. Products that have been dispensed, supplied against a prescription, stored incorrectly or opened may not be eligible for return.
If you receive an incorrect, damaged or defective product, contact the pharmacy promptly through the Contact page and provide the order details and relevant information. The pharmacy may request photographs or other evidence and will assess the appropriate replacement or refund.
- Refunds are normally made to the original payment method.
- Delivery charges may not be refundable unless the order was incorrect, damaged or defective.
- A refund may take additional time to appear, depending on your payment provider.
5. Prescriptions and medical information
Prescription products may only be supplied after the pharmacy receives and verifies a valid prescription and completes any required professional review. The pharmacy may contact you for clarification or decline to supply a product if the prescription or information provided is incomplete, expired, unsuitable or cannot be safely fulfilled.
Information on the website is provided for general purposes and is not a substitute for advice from a qualified doctor or pharmacist. Do not start, stop or change treatment based only on website information. Seek professional medical advice for symptoms, allergies, interactions, side effects, pregnancy, breastfeeding or other health concerns. In an emergency, contact local emergency services.
6. Limitation of liability
The pharmacy takes reasonable steps to keep the website information accurate and the service reliable, but the website may occasionally be unavailable or contain errors. Product use must follow the product instructions and any advice provided by a qualified healthcare professional.
To the extent permitted by applicable law, the pharmacy is not responsible for indirect or consequential loss, delays caused by circumstances outside its reasonable control, or loss resulting from inaccurate information supplied by you. Nothing in these Terms and Conditions limits liability where it cannot lawfully be limited.
7. Changes to these Terms and Conditions
The pharmacy may update these Terms and Conditions from time to time to reflect changes to the service, products, payment arrangements or legal requirements. The updated version will be posted on this page with its effective date where appropriate.
Changes will apply to future use of the website and future orders. The Terms and Conditions available when an order is confirmed will generally apply to that order, unless an update is required to protect customers or comply with applicable requirements.