Online Pharmacy FAQs

Add the required products to your basket and complete the checkout steps with your delivery and payment details. Prescription medicines may require a valid prescription before the order can be processed.

Contact customer service as soon as possible with your order details if you need to make a change or cancellation. Requests can only be accommodated before the order has been prepared or dispatched.

Order updates are provided using the contact details entered during checkout. You can also contact customer service for help with an order that appears delayed or incomplete.

Delivery availability depends on the address, product type and local requirements in the United Arab Emirates. Enter your address at checkout to see whether delivery is available and which options apply.

Estimated delivery times are shown during checkout and may vary by location, product availability and prescription verification. Orders may take longer during public holidays, periods of high demand or unexpected delivery delays.

Check the latest order update and confirm that the delivery address and contact details are correct. If the expected delivery time has passed, contact customer service so the order can be investigated.

Some prescription medicines may be available for purchase after a valid prescription has been reviewed and approved. Do not order prescription treatment for someone else unless the required information and authorisation can be provided.

Product availability is displayed on the product page and may change as stock is updated. If an item is unavailable, contact customer service for information about restocking or suitable alternatives, and speak with a healthcare professional before changing treatment.

Follow the storage instructions on the packaging or provided by your pharmacist. Keep medicines away from children, heat and moisture, and contact a healthcare professional if you are unsure how to store a product.

Return eligibility depends on the product type, its condition and applicable safety requirements. Contact customer service before sending anything back so you can receive the correct instructions.

Contact customer service promptly and provide your order details and a description of the issue. Keep the product, packaging and delivery materials until the matter has been reviewed.

For safety reasons, opened medicines and products with damaged seals may not be eligible for return or resale. Contact customer service for guidance before disposing of or sending back any medicine.

Information such as your name, contact details, delivery address and order information may be collected to provide pharmacy and delivery services. Prescription-related information is handled only when needed to assess and fulfil an order.

Reasonable technical and organisational safeguards are used to protect personal information from unauthorised access, loss or misuse. Access to sensitive information is limited to people and service providers who need it for authorised business purposes.

The Privacy Policy explains how personal information is collected, used, stored and shared. For questions about your information or privacy requests, contact customer service.